FAQ Page

What devices do you protect?

We currently protect smartphones, tablets, laptops, and selected electronic devices

Is there a waiting period?

​Yes, Protection benefits activate after a waiting period is over

What documents are required?

Customers may be asked for proof of purchase, IME details, and device images

What happens if i miss a payment?

Missed payments may result in temporary suspension of membership benefits

How long do claims take?

Claim processing times vary depending on claim type and verification requirements

Do you cover second-hand devices?

Coverage eligibility depends on device condition and verification

Is theft covered?

Theft coverage is available on selected plans and requires supporting documentation