Need to Submit a Claim?

We have made the claims process simple and convenient.

To submit a claim, send a WhatsApp message to:

077 204 7361

Our team will guide you through the process and let you know exactly which documents are required.

Information to include

Customer Information

• Full Name
• Email Address
• Contact Number

Device Information

• Device Brand and Model
• IMEI or serial Number
• Date of Incident

Claim Details

• Type of Damage or Incident
• Description of what happened
• Photos or Videos of the Damage
• Proof of Purchase (if requested)
• Police Affidavit (for theft -related claims)

What Happens Next ?

Step 1: Claim Submitted

Send your claim details and supporting documents via WhatsApp

Step 2: Claim Review

Our team review the information provided and may request additional documentation if necessary.

Step 3: Customer Contact

A claims consultant will contact you regarding the next steps

Step 4: Assessment & Decision

The claim is assessed according to your membership benefits and terms.

Step 5: Resolution

if approved, we will arrange repair, replacement, or another applicable solution.

Claims Support Hours

Monday - Friday

08 : 00 - 17 : 00

Claims submitted outside business hours will be reviewed on the next business day.