Terms & Conditions

1. Acceptance of Terms

By registering for a membership, submitting device information, or making a payment, you agree to be bound by these Terms & Conditions.

Please read these Terms carefully before joining our Device Protection Membership program.

2. Membership Eligibility

To become a member, you must:

• Be at least 18 years of age.
• Provide accurate personal information.
• Own the device being registered.
• Provide valid proof of ownership when requested.
• Comply with all membership requirements.

We reserve the right to decline any application that does not meet our verification requirements.

3. Membership Activation

Membership protection only becomes active after:

• Successful payment has been received.
• Device registration has been completed.
• Required documentation has been submitted.
• Device verification has been approved by our team.

Membership approval is at the sole discretion of the company.

4. Device Registration Requirements

Members may be required to provide:

• Device brand and model.
• IMEI number or serial number.
• Clear photographs of the device.
• Proof of purchase or proof of ownership.
• Device condition information.

Failure to provide accurate information may result in claim rejection, suspension, or cancellation of membership.

5. Waiting Periods

Waiting periods are implemented to reduce fraud and protect all members.

The following waiting periods may apply:

• Accidental damage protection: 14 days.
• Theft protection: 30 days.
• Certain benefits may have additional waiting periods.

Claims relating to incidents that occur during a waiting period will not be considered.

6. Membership Fees

Members agree to pay the applicable monthly membership fee.

Membership fees:

• Are charged monthly.
• Must be paid on time.
• May change with reasonable notice.
• Are non-transferable between members.

Failure to pay may affect membership status and protection benefits.

7. Missed Payments

If a payment is missed:

• Membership benefits may be suspended.
• Claims may not be accepted while membership is inactive.
• Outstanding fees may need to be settled before benefits are reinstated.

Repeated missed payments may result in cancellation of membership.

8. Claims Process

To submit a claim, members may be required to provide:

• Claim description.
• Incident date.
• Supporting photographs or videos.
• Proof of ownership.
• Repair quotations.
• Police affidavit or case number for theft-related incidents.

Additional documentation may be requested during the review process.

Providing incomplete information may delay claim processing.

9. Claim Review

All claims are reviewed individually.

The company reserves the right to:

• Request additional information.
• Verify submitted documentation.
• Inspect devices.
• Consult third-party repair partners.
• Approve or decline claims based on membership terms.

Submission of a claim does not guarantee approval.

10. Claim Limits

To maintain the sustainability of the membership program:

• Members may submit a maximum of two approved claims within any rolling 12-month period.
• Additional limits may apply depending on membership plan.
• Certain claim types may be restricted.

The company reserves the right to modify claim limits with reasonable notice.

11. Excess Fees

Certain claims may require the member to contribute an excess fee.

Excess fees:

• Help reduce fraudulent claims.
• May vary depending on claim type.
• Must be paid before repair or replacement services are provided.

The applicable excess amount will be communicated during the claim process.

12. Theft Claims

For theft-related claims, members may be required to provide:

• Police affidavit.
• Police case number.
• Proof of ownership.
• Any additional information requested by the company.

False theft reports will result in immediate membership termination and may be referred to law enforcement authorities.

13. Fraud Prevention

Fraudulent activity will not be tolerated.

Examples include:

• Providing false information.
• Altering documentation.
• Submitting fake invoices.
• Registering devices not owned by the member.
• Attempting to claim for pre-existing damage.
• Filing false theft reports.

The company reserves the right to:

• Reject claims.
• Suspend accounts.
• Terminate memberships.
• Recover losses through legal action where applicable.

14. Exclusions

The following may not be covered:

• Intentional damage.
• Cosmetic damage that does not affect functionality.
• Pre-existing damage.
• Devices not registered with the company.
• Devices with altered or removed IMEI numbers.
• Devices obtained through unlawful means.
• Losses resulting from fraudulent activity.
• Damage caused by negligence beyond normal use.
• Incidents occurring before membership activation.

Additional exclusions may apply depending on the selected membership plan.

15. Device Verification

The company reserves the right to verify:

• Device ownership.
• Device condition.
• IMEI or serial numbers.
• Submitted documentation.

Failure to cooperate with verification requests may result in claim rejection.

16. Membership Cancellation

Members may cancel their membership by contacting customer support.

Cancellation requests must be submitted before the next billing cycle.

Membership benefits will remain active until the end of the paid billing period unless otherwise stated.

17. Company Cancellation Rights

The company reserves the right to suspend or terminate membership where:

• Fraud is suspected.
• Terms are breached.
• Required information is not provided.
• Repeated payment failures occur.

Termination may occur without refund where fraud or deliberate misconduct is involved.

18. Refund Policy

Monthly membership fees are generally non-refundable once membership benefits have been active during the billing period.

Refund requests will be reviewed on a case-by-case basis.

Approved refunds may take several business days to process.

19. Limitation of Liability

The company's liability is limited to the benefits provided under the member's selected protection plan.

The company is not responsible for:

• Data loss.
• Loss of income.
• Business interruption.
• Consequential damages.
• Emotional distress arising from device incidents.

Members are responsible for maintaining backups of all personal and business data.

20. Privacy & Data Protection

We respect your privacy and are committed to protecting personal information.

Customer information may be collected for:

• Membership administration.
• Device verification.
• Claims processing.
• Fraud prevention.
• Customer support.

Information will be handled in accordance with applicable South African privacy laws, including POPIA.

21. Changes to Terms

The company reserves the right to update these Terms & Conditions from time to time.

Updated terms will be published on the website and may take effect after reasonable notice has been provided to members.

Continued use of the membership service constitutes acceptance of any updated terms.

22. Contact Information

For questions regarding these Terms & Conditions, please contact our support team through the official communication channels listed on our website.