Privacy Policy

Effective Date

This Privacy Policy explains how NOVAPROTECT collects, uses, stores, and protects your personal information when you use our website, services, and device protection membership platform.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Our Commitment to Privacy

We value your privacy and are committed to protecting your personal information.

We take reasonable steps to ensure that your information is collected, processed, stored, and protected responsibly and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

2. Information We Collect

To provide our services, we may collect the following information:

Personal Information

  • Full name
  • Identity number (where required)
  • Email address
  • Mobile phone number
  • Residential address
  • Billing information
  • Payment records

Device Information

We may collect information about devices registered on our platform, including:

  • Device brand
  • Device model
  • IMEI number
  • Serial number
  • Device photographs
  • Proof of purchase
  • Device condition information

Claims Information

When submitting a claim, we may collect:

  • Claim descriptions
  • Incident details
  • Supporting photographs
  • Video evidence
  • Police affidavits
  • Police case numbers
  • Repair quotations
  • Additional supporting documents

Website Information

When visiting our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Cookies and analytics data

This information helps improve website performance and user experience.

3. How We Use Your Information

Your information may be used for:

  • Creating and managing memberships
  • Verifying device ownership
  • Processing claims
  • Communicating with members
  • Preventing fraud
  • Improving our services
  • Managing payments
  • Meeting legal and regulatory obligations
  • Providing customer support

We only use personal information for legitimate business purposes related to our services.

4. Device Verification and Fraud Prevention

To protect both our members and our business, we may use personal and device information to:

  • Verify ownership of registered devices
  • Validate submitted documentation
  • Detect duplicate registrations
  • Identify suspicious activity
  • Investigate potentially fraudulent claims

Fraud prevention measures help maintain a fair and sustainable protection program for all members.

5. Sharing Information

We do not sell personal information to third parties.

However, we may share information when necessary with:

  • Payment service providers
  • Repair partners
  • Technical service providers
  • Legal advisors
  • Regulatory authorities
  • Law enforcement agencies where legally required

Third parties receiving information are expected to maintain appropriate security and confidentiality standards.

6. Payment Information

Payment transactions may be processed by approved third-party payment providers.

We do not store complete payment card information on our systems.

Payment providers maintain their own privacy and security practices.

Members are encouraged to review the privacy policies of any payment providers used.

7. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information.

Security measures may include:

  • Secure hosting environments
  • Encrypted data transmission
  • Access controls
  • Password protection
  • Staff access restrictions
  • Security monitoring
  • Regular system updates

While we work to protect information, no online platform can guarantee absolute security.

8. Information Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Manage memberships
  • Process claims
  • Resolve disputes
  • Meet legal obligations
  • Prevent fraud

When information is no longer required, it may be securely deleted or anonymized.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience

Users may manage cookie preferences through their browser settings.

Disabling cookies may affect certain website features.

10. Customer Privacy Rights

Members may have the right to:

  • Request access to personal information
  • Correct inaccurate information
  • Request deletion of certain information where legally permitted
  • Withdraw consent where applicable
  • Object to certain forms of processing
  • Submit complaints regarding personal information handling

Requests may be subject to verification requirements.

11. Access to Personal Information

Customers may request a copy of personal information held by the company by contacting customer support.

Reasonable verification measures may be required before information is released.

The company reserves the right to charge any fees permitted by applicable law for certain requests.

12. POPIA Compliance

We are committed to complying with the Protection of Personal Information Act (POPIA) of South Africa.

In accordance with POPIA, we aim to:

  • Process information lawfully
  • Collect information for specific purposes
  • Keep information accurate and up to date
  • Protect personal information against unauthorized access
  • Respect the rights of data subjects

Members may contact us regarding any POPIA-related concerns or requests.

13. Children's Privacy

Our services are intended for individuals who are legally able to enter into binding agreements.

We do not knowingly collect personal information from children without appropriate authorization.

If such information is identified, reasonable steps will be taken to remove it.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of any third-party services they choose to use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on our website together with the updated effective date.

Continued use of our services after updates have been published constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us using the official contact details published on our website.

We are committed to addressing privacy-related inquiries in a professional and timely manner.